Shipping policy

SHIPPING POLICY

Last Updated: September 2026

Thank you for shopping with Rays Originals. We want your order to reach you as smoothly and swiftly as possible. Below is everything you need to know about our shipping process.

1. SHIPPING COVERAGE

We currently ship across India only. International shipping is not available at this time. We are working on expanding our reach — stay tuned.

2. SHIPPING CHARGES

Shipping charges are calculated at checkout based on your delivery location and the weight/size of your order. The exact shipping cost will be displayed before you confirm your order.

3. PROCESSING TIME

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During sales events or high-demand periods, processing time may extend by an additional 1–2 days.

4. ESTIMATED DELIVERY TIME

Business days exclude Sundays and public holidays.

Note: These are estimated timelines. Actual delivery may vary due to courier performance, weather conditions, or unforeseen circumstances. We are not responsible for delays caused by the courier partner or events beyond our control.

5. SHIPPING & FULFILMENT

We operate a hybrid fulfilment model:

• Some products are shipped directly from our warehouse in Mysore, Karnataka.
• Some products are shipped directly by our trusted manufacturing partners.

Regardless of the source, all shipments are processed through Shipmozo, our logistics aggregator, which works with multiple trusted courier partners including Delhivery, BlueDart, DTDC, Ecom Express, and others. The courier partner is automatically selected based on your pincode and the best available service.

Note: Orders containing items from different fulfilment sources may arrive in separate packages. You will receive individual tracking details for each shipment.

6. ORDER TRACKING

• Once your order is dispatched, you will receive a shipping confirmation email/SMS with your tracking number and courier details.
• You can track your order using the tracking link provided, or by visiting the courier partner's website directly.
• For tracking assistance, contact us at [raysoriginalscustomersupport@gmail.com].

7. CASH ON DELIVERY (COD) — PARTIAL COD

• We offer Partial Cash on Delivery on eligible orders. A small advance payment is collected online at the time of order placement, and the remaining balance is payable in cash at the time of delivery.
• Partial COD availability depends on your delivery pincode and order value.
• If a COD order is refused at the time of delivery without valid reason, the customer will be responsible for return shipping charges, which may be deducted from any future refund.

8. UNDELIVERED / RETURNED-TO-ORIGIN (RTO) SHIPMENTS

If a shipment is returned to us due to:

• Incorrect or incomplete address
• Recipient unavailable after multiple delivery attempts
• Order refused at doorstep

We will contact you to arrange re-shipment. Re-shipping charges may apply. For prepaid orders, a refund (minus applicable shipping charges) will be processed if re-delivery is not possible.

9. DAMAGED OR MISSING ITEMS

If you receive a damaged, defective, or incorrect product:

• Please contact us within 48 hours of delivery at [raysoriginalscustomersupport@gmail.com] with photos/video of the issue and your order number.
• We will arrange a replacement or refund at no additional cost.
• Do not discard the packaging until the issue is resolved.

10. CONTACT US

For any shipping-related queries: Email: [raysoriginalscustomersupport@gmail.com] Business: Rays Originals and Fabrics Co Location: Mysore, India