FAQ
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Q: What payment methods do you accept? A: We accept UPI, credit cards, debit cards, net banking, popular wallets, and Partial Cash on Delivery (COD) on eligible orders.
Q: Can I cancel my order? A: Yes — you can cancel your order before it's been dispatched. Once shipped, cancellation isn't possible, but you can initiate a return after delivery. Email us at [raysoriginalscustmersupport@gmail.com] to cancel.
Q: I didn't receive an order confirmation email. What should I do? A: Check your spam/junk folder first. If you still can't find it, contact us at [raysoriginalscustmersupport@gmail.com] with your name and order details.
SHIPPING & DELIVERY
Q: How long will my order take to arrive? A: Orders are processed within 1–2 business days. Delivery typically takes 3–7 business days depending on your location. Metro cities are usually faster (3–5 days), while remote areas may take up to 10 days.
Q: Do you ship internationally? A: Not at the moment. We currently deliver across India only. We're working on expanding — follow us on Instagram to stay updated.
Q: How can I track my order? A: Once your order is shipped, you'll receive an email/SMS with your tracking number and a link to track your package in real-time.
RETURNS & EXCHANGES
Q: What is your return policy? A: We offer a 7-day return/exchange window from the date of delivery. Items must be unworn, unwashed, and in original condition. See our full Refund Policy for details.
Q: How do I return or exchange an item? A: Email us at [raysoriginalscustmersupport@gmail.com] within 7 days of delivery with your order number, the item you'd like to return/exchange, and the reason. We'll guide you through the process.
Q: When will I receive my refund? A: Refunds are processed within 5–7 business days after we receive and inspect the returned item. It may take an additional 3–5 days for the amount to reflect in your bank account.
Q: Can I exchange for a different size? A: Absolutely! Exchanges are subject to stock availability. If the requested size is out of stock, we'll offer you a refund or store credit.
PRODUCT & SIZING
Q: How do I find my size? A: Each product page includes a detailed Size Guide with measurements. If you're between sizes, we recommend sizing up for a comfortable fit. Still unsure? Email us and we'll help.
Q: Will the product look exactly like the photos? A: We make every effort to display accurate colours and details. However, minor variations may occur due to screen settings, lighting, and the nature of printed/handcrafted fabrics.
ACCOUNT & PRIVACY
Q: Do I need an account to place an order? A: No — you can checkout as a guest. However, creating an account lets you track orders, save your address, and access exclusive rewards.
Q: Is my personal information safe? A: Absolutely. We use industry-standard SSL encryption and never store your payment card details. Read our full Privacy Policy for more details.
STILL HAVE A QUESTION?
Reach out to us: Email: [raysoriginalscustmersupport@gmail.com] Hours: Mon–Sat, 10AM – 7PM IST