Refund policy

RETURN, EXCHANGE & REFUND POLICY

Last Updated: September 2026

At Rays Originals, we take great pride in the quality and craftsmanship of our products. If you're not completely satisfied with your purchase, we're here to help.

1. ORDER CANCELLATION

Many of our products are made-to-order and enter production quickly. Please review our cancellation windows:

• To cancel, email [raysoriginalscustomersupport@gmail.com] with your order number as soon as possible.
• Once the cancellation window has passed, the order enters production and cannot be cancelled.
• If you miss the window, don't worry — you can still return the product after delivery under our 7-day return policy (see below).
• For cancelled prepaid orders, a full refund is issued within 5–7 business days to your original payment method.

2. RETURN & EXCHANGE WINDOW

We offer a 7-day return/exchange window from the date of delivery. To be eligible:

• The item must be unworn, unwashed, and in its original condition with all tags attached.
• The item must be returned in its original packaging.
• Proof of purchase (order confirmation email or receipt) is required.

2. NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

• Items that have been worn, washed, altered, or damaged by the customer
• Innerwear, undergarments, and socks (for hygiene reasons)
• Items purchased during final sale or clearance promotions (marked as "Final Sale" or "Non-Returnable" at the time of purchase)
• Gift cards
• Items returned after the 7-day window

3. HOW TO INITIATE A RETURN OR EXCHANGE

To start a return or exchange:

1. Email us at [raysoriginalscustomersupport@gmail.com] within 7 days of delivery with:

   • Your Order Number
   • The item(s) you wish to return/exchange
   • Reason for return/exchange
   • Clear photos of the item (if defective or damaged)

2. Our team will review your request and respond within 24–48 hours with return instructions and a return shipping label or pickup arrangement.

3. Once we receive and inspect the returned item, we will process your refund or exchange within 5–7 business days.

4. REFUND OPTIONS

Upon approval, you may choose:

• Full refund to your original payment method (bank account, UPI, card, etc.)
• Store credit for future purchases (issued as a discount code to your email)

Note: Original shipping charges are non-refundable unless the return is due to our error (wrong item, defective product, etc.).

5. REFUND PROCESSING TIME

Bank processing times may vary. Please allow up to 2–3 business days for the refund to reflect in your account.

6. EXCHANGE PROCESS

• Exchanges are subject to stock availability.
• If the requested size or variant is unavailable, we will offer you a refund or store credit.
• For exchanges, a new shipment will be dispatched once we receive the original item.

7. DEFECTIVE OR INCORRECT PRODUCTS

If you receive a defective, damaged, or wrong product:

• Contact us within 48 hours of delivery with photos/video evidence.
• We will arrange a free return pickup and send you a replacement or full refund — at your choice.
• No return shipping charges will apply in this case.

8. LATE OR MISSING REFUNDS

If you haven't received your refund within the expected timeframe:

• First, check your bank account or card statement again.
• Contact your bank/credit card provider, as processing times may vary.
• If you've done both and still haven't received your refund, contact us at [raysoriginalscustomersupport@gmail.com].

9. RETURN SHIPPING COSTS

• For returns due to customer preference (wrong size ordered, change of mind, etc.) — return shipping charges will be borne by the customer, or deducted from the refund amount.
• For returns due to our error (defective, damaged, or wrong product) — we will cover return shipping at no cost to you.

10. CONTACT US

For return, exchange, or refund queries: Email: [raysoriginalscustomersupport@gmail.com] Business: Rays Originals and Fabrics Co Location: Mysore, India