Privacy policy

Rays Originals ("we," "us," or "our") is a brand operated by Rays Originals and Fabrics Co, a sole proprietorship registered in Mysore, India. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.raysoriginals.shop) or make a purchase.

By using our website, you consent to the data practices described in this policy in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. INFORMATION WE COLLECT

We collect information that you provide directly to us when you:

  • Create an account or place an order
  • Subscribe to our newsletter
  • Contact us through our support channels
  • Participate in promotions or contests

Personal Information Collected:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping & Billing Address
  • Payment Information (processed securely via Cashfree Payments — we do not store card details)
  • Order History
  • IP Address and Browser Information (collected automatically)

Automatically Collected Information: When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages viewed, and access times. We use cookies and similar tracking technologies for this purpose.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Process and fulfil your orders
  • Communicate with you about your order status, shipping updates, and delivery confirmations
  • Send you promotional emails and newsletters (only if you have opted in)
  • Improve our website, products, and customer experience
  • Prevent fraud and secure our platform
  • Comply with legal obligations

3. SHARING YOUR INFORMATION

We do not sell, rent, or trade your personal information. We may share your information only with:

  • Shipping Partners (Shiprocket and associated courier partners) — for order fulfilment and delivery
  • Payment Processors (Cashfree Payments) — for secure payment processing
  • Analytics Providers (Google Analytics, Meta Pixel) — for website performance analysis
  • Legal Authorities — when required by law, court order, or governmental regulation

4. COOKIES & TRACKING

Our website uses cookies to:

  • Remember your cart items and preferences
  • Analyse website traffic and usage patterns
  • Deliver relevant advertisements

You can control cookies through your browser settings. Please note that disabling cookies may affect your shopping experience.

5. DATA SECURITY

We implement industry-standard security measures including SSL/TLS encryption, secure payment gateways, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. YOUR RIGHTS

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Opt out of marketing communications at any time
  • Withdraw consent for data processing

To exercise any of these rights, please contact us at [raysoriginalscustomersupport@gmail.com].

7. DATA RETENTION

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations (e.g., tax records — 7 years under Indian law), resolve disputes, and enforce our agreements.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

9. CHILDREN'S PRIVACY

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are:

Name: Proprietor, Rays Originals and Fabrics Co Email: [raysoriginalscustomersupport@gmail.com] Address: Mysore, India Resolution Commitment: Acknowledgment within 48 hours; resolution within 30 days.

12. CONTACT US

For any privacy-related queries or concerns: Email: [raysoriginalscustomersupport@gmail.com] Business Name: Rays Originals and Fabrics Co Location: Mysore, India